Data controller

The CEO (Bengt Ove Bitnes Hagen) is Solberg & Hansen's data controller for the company's processing of personal data.

Personal data that is stored

We store the following information about our customers:

1. Customer information
   Name, delivery address, telephone number and e-mail address.
   Registration of this information is a prerequisite for the purchase to be completed.
2. Purchase history
3. Web statistics, web analytics and cookies
   When you visit Solberg & Hansen's website, your IP address may be registered. The information is processed in anonymized form, so that it cannot be linked to individuals. The purpose of this collection is to compile statistics that we use to develop and improve the information on the pages. The statistics are used to gain knowledge of the number of people who visit the various pages, how long the visit lasts, which website the user comes from and which browser is used. See more about the use of cookies in our cookie policy.
4. Registrations
   When registering for any events, only the name and contact information of the person registering will be stored, and the purpose of the processing is to administer registration and participation. The data will be deleted after the event has ended.
5. Surveys/data collection
   Solberg & Hansen occasionally conducts surveys and other data collection from our customers. Participation in such surveys is voluntary and is based on the consent of the person(s) participating. In order to send out electronic requests to the right recipient, we need to store name and email address. This information is deleted when the survey is completed and closed.
6. Newsletter
   You can subscribe to electronic newsletters from Solberg & Hansen. In order to send e-mails to the right recipient, we need to store your name and e-mail address. We store this information in a separate database. We do not share this information with others and delete it when you unsubscribe. We only use the information to administer the sending of newsletters. You must unsubscribe yourself, either via the website or a link in the newsletter, if you want to unsubscribe. You can also contact the Data Controller.

S&H does not collect personal data such as date of birth and social security number, or information about personal payment cards.

Purpose of the processing

We process the data in order to fulfill our obligations under the agreement with you. We also use the data to provide you with information, offers and service in connection with your purchase via e-mail, telephone, SMS and postal mailings. We use purchase history and behavioral patterns on the website to provide recommendations and advertising tailored to each individual user.

The basis for the treatment

Information about name, address, telephone and e-mail address is used to fulfill the purchase agreement. The basis for this processing is Article 6 (b) of the General Data Protection Regulation. Where you have consented to it, the information is also used to provide you with information, offers and service in connection with your purchase via e-mail, telephone and SMS. The basis for this processing is the General Data Protection Regulation Article 6 (a). You may at any time decline to receive such information from us.

Where you have consented to it, purchase history and behavioral patterns are used to provide recommendations and advertising specifically tailored to you as a user. The basis for this processing is the General Data Protection Regulation Art. 6 (a). You may withdraw your consent to such use at any time.

Collection of personal data

We store the personal data you have provided on our website and/or to employees in connection with your purchase.

We use cookies on our website to give you as a visitor the best customer experience and service. The Electronic Communications Act requires us to inform our visitors about the use of cookies. Read more about the use of cookies here: Declaration on the use of cookies on sh.no.

Who gets access to your personal data?

We will not share, sell, transfer or otherwise disclose personal data to others unless we are legally obliged to do so or unless the information is necessary for our partners. Of our partners, the shipping company and Nets payment services currently receive such information.

Deletion of personal data

Solberg & Hansen deletes personal data in accordance with the applicable rules. Information we have received in connection with your purchase is stored in our active customer register for 3.5 years. Information that we are obliged to retain under the Bookkeeping Act will be stored for up to 5 years, in accordance with legal requirements.

Rights of the data subject

We process your personal data in accordance with the Personal Data Act and applicable regulations. Please note that you may demand access to and transfer of your personal data, as well as demand correction or deletion of data.

Complaints can be made to the Data Inspectorate about processing in violation of the rules.

Information security

Your personal data is secured by both physical and virtual access and access control.

Contact information

Inquiries about what information is registered, correction and deletion can be sent in writing to the following addresses: post@sh.no

Solberg & Hansen AS
PB 19 Manglerud
0612 OSLO